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Tunze Customer Service... WOW!!!

Discussion in 'General Discussion' started by Bela, Dec 15, 2011.

  1. Bela

    Bela Inactive User

    Those who frequent this forum probably know I had issues with my osmolator ATO (thanks to all who offered to lend me one... you guys were just a bit too far of a drive to make it worth it). Well, I was speaking with Roger, at Tunze, on the RC forums and he asked that I send him the unit. Yesterday I had a BRAND NEW UNIT waiting at my door. All it cost me was the $5.00 shipping to their Texas location. I am speechless. The original unit was going on two years old and was bought second hand (which Roger knew about) and they still happily completely exchanged it. I am pretty excited. Tunze is right up there with Ecotech for me!
     
    Bela, Dec 15, 2011
    #1
  2. iaJim

    iaJim Inactive User

    Roger is what makes Tunze so great. He wants you to be happy, and he does what it takes. He is awesome.
     
    iaJim, Dec 15, 2011
    #2
  3. einsteins

    einsteins Experienced Reefkeeper

    Tunze sets the standard for customer service in our hobby!
    No one is better....
     
    einsteins, Dec 15, 2011
    #3
  4. Sponge

    Sponge Expert Reefkeeper Vendor

    How awesome for you, Bela!! :-0)
     
    Sponge, Dec 15, 2011
    #4
  5. AJ

    AJ Inactive User

    Nice!!

    --AJ
     
    AJ, Dec 15, 2011
    #5

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