/ Register

  1. Do you have an old account but can't access it?


    See Accessing your GIRS Account or Contact Us - We are here to help!

APEX HELP NEEDED ASAP!

Discussion in 'General Discussion' started by erayk1, May 28, 2012.

  1. May 28, 2012 #1
    erayk1 Coralville, IA

    erayk1 Well-Known ReefKeeper Board of Directors Leadership Team GIRS Member

    981
    Coralville, IA
    Ratings:
    +35 / 0 / -0
    So long story short, my Apex is malfunctioning something fierce.  Last night I got a notification that I lost power to my EB8 which is something that has happened before (when it didn't actually lose power) and then I got messages that I lost power to my Apex.  This has been going on since about 11 PM last night.  When I checked it this morning, I can't even control my outlets manually from the Apex module or the web based server.  This is causing my pumps, skimmer, heaters and everything else to turn on/off randomly.  Please help with any ideas and feel free to shoot me your number in a PM if you think a phone call would be easier to help.
    Thanks in advance!
     
  2. May 28, 2012 #2
    blackx-runner Cedar Rapids, IA

    blackx-runner Administrator Website Team Leadership Team

    6,044
    Cedar Rapids, IA
    Ratings:
    +738 / 5 / -0
    That sucks. These things are so nice when they are working correctly, but when there is an issue they can be a hassle.
    What all have you tried? Do you see any corrosion on the cables, or the USB ports? Any blinking error lights?
    I assume you tried just resetting the thing already. If it doesn't appear to be a cable or connection problem then it might be an internal issue with something that got corrupt.
    Basically you can work your way resetting stuff until your back to factory defaults and reset everything up.
    Try initializing the memory back to factory defaults.
    Reloading the newest firmware.
    then reset everything back up.
    Hope you can get it figured out, and you don't have to send it on for repairs or something like that.


     
  3. May 28, 2012 #3
    erayk1 Coralville, IA

    erayk1 Well-Known ReefKeeper Board of Directors Leadership Team GIRS Member

    981
    Coralville, IA
    Ratings:
    +35 / 0 / -0
    It runs fine when I reset everything back to factory defaults... now i guess I will try reloading the firmware.
     
  4. May 28, 2012 #4
    blackx-runner Cedar Rapids, IA

    blackx-runner Administrator Website Team Leadership Team

    6,044
    Cedar Rapids, IA
    Ratings:
    +738 / 5 / -0
    That's good to hear. Hopefully it stays that way once you get everything all set up again. If not I would guess it would be time to talk to Neptune about the issue.
     
  5. May 28, 2012 #5
    erayk1 Coralville, IA

    erayk1 Well-Known ReefKeeper Board of Directors Leadership Team GIRS Member

    981
    Coralville, IA
    Ratings:
    +35 / 0 / -0
    Didnt work! /DesktopModules/ActiveForums/themes/_default//emoticons/sad.gif
     
  6. May 28, 2012 #6
    blackx-runner Cedar Rapids, IA

    blackx-runner Administrator Website Team Leadership Team

    6,044
    Cedar Rapids, IA
    Ratings:
    +738 / 5 / -0
    Could you pinpoint where it went from working to not working while you were setting it back up?
     
  7. May 29, 2012 #7
    erayk1 Coralville, IA

    erayk1 Well-Known ReefKeeper Board of Directors Leadership Team GIRS Member

    981
    Coralville, IA
    Ratings:
    +35 / 0 / -0
    No, as soon as I re-loaded my setting it craps out again.
     
  8. May 29, 2012 #8
    erayk1 Coralville, IA

    erayk1 Well-Known ReefKeeper Board of Directors Leadership Team GIRS Member

    981
    Coralville, IA
    Ratings:
    +35 / 0 / -0
    So just in case someone has similar issues. I called Neptune's support line and they were able to remotely correct whatever happened to my Apex. He said it was a communication error between the EB8 and the base unit. I still think it is kind of strange that it happened out of nowhere. But it works now!
     
  9. May 29, 2012 #9
    erayk1 Coralville, IA

    erayk1 Well-Known ReefKeeper Board of Directors Leadership Team GIRS Member

    981
    Coralville, IA
    Ratings:
    +35 / 0 / -0
    So just in case someone has similar issues. I called Neptune's support line and they were able to remotely correct whatever happened to my Apex. He said it was a communication error between the EB8 and the base unit. I still think it is kind of strange that it happened out of nowhere. But it works now!
     
  10. May 29, 2012 #10
    Brandon9400

    Brandon9400

    233
    Ratings:
    +1 / 0 / -0
    Glad you got it figured out and good info on the support from apex. thanks eliot
     
  11. May 30, 2012 #11
    Andy The Reef Guy

    Andy The Reef Guy Inactive User

    2,581
    Ratings:
    +0 / 0 / -0
    :-D
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...