/ Register

  1. Do you have an old account but can't access it?


    See Accessing your GIRS Account or Contact Us - We are here to help!

Appologies from AC&C

Discussion in 'Archive' started by xroads, Nov 10, 2013.

  1. Nov 10, 2013 #1
    xroads La Porte City, IA

    xroads Veteran Reefkeeper Vendor

    8,015
    La Porte City, IA
    Ratings:
    +1,014 / 6 / -0

    Hey all





    I would like to appologize for my unprepardness yesterday.





    I had absolutely no clue there would be that much demand or that big of a rush at the store, especially early on. I wrongly thought that everyone would head to the store after the raffle.





    We strive for excellent customer service, and we were unable to provide it yesterday. Also appologies to my wife and Big John for putting them through the ringer!





    Craig


    AC&C
     
  2. Nov 10, 2013 #2
    psulion

    psulion

    276
    Ratings:
    +0 / 0 / -0
    I found the young guys working there and your wife ( I assume ) , to be very helpful and courteous.
     
  3. Nov 10, 2013 #3
    IowaJeeping

    IowaJeeping

    224
    Ratings:
    +0 / 0 / -0
    When I was there I think all of you handled everything just perfect. Keep up the great work.
     
    Last edited by a moderator: Oct 24, 2015
  4. Nov 10, 2013 #4
    etmeyer4327

    etmeyer4327

    32
    Ratings:
    +3 / 0 / -0
    Craig,

    I want everyone at AC&C to know that my first experience at your shop was great. Special thanks to your son and the other young man working the floor. I picked up a pair of B&W clowns and a box of RC salt, and they were very helpful. Your son even insisted on carrying my salt out to the suv!

    I enjoyed looking at the variety of corals and fish you had in stock!

    No complaints here.
     
  5. Nov 10, 2013 #5
    Reefified

    Reefified Well-Known ReefKeeper

    386
    Ratings:
    +0 / 0 / -0
    I too thought the crew were amazing. Thanks for all the great new additions to my tank!
     
  6. Nov 10, 2013 #6
    mikesams05p71

    mikesams05p71 Well-Known ReefKeeper

    634
    Ratings:
    +1 / 0 / -0
    Agreed. Dont be so hard on yourself. I think you have a nice place and I thought it looked under control yesterday lol. Thanks again.
     
  7. Nov 10, 2013 #7
    Crystal formerly swcrys

    Crystal formerly swcrys Inactive User

    279
    Ratings:
    +0 / 0 / -0
    I think everyone expected it to busy and crazy. I had no issues what so ever. Service was great and actually very quick!! Thanks again for the amazing deals and great fish as always!!
     
  8. Nov 10, 2013 #8
    Herman

    Herman

    180
    Ratings:
    +0 / 0 / -0

    I got good service to THANKS
     
  9. Nov 10, 2013 #9
    Kpotter2 North liberty, IA

    Kpotter2 Expert Reefkeeper

    3,721
    North liberty, IA
    Ratings:
    +7 / 0 / -0
    Same here great service.
     
    Last edited by a moderator: Oct 24, 2015
  10. Nov 10, 2013 #10
    Dave Des Moines Area

    Dave Experienced Reefkeeper

    1,749
    Des Moines Area
    Ratings:
    +450 / 1 / -0
    No apology necessary. You have a great store!
     
  11. Nov 10, 2013 #11
    mcclandy

    mcclandy

    254
    Ratings:
    +1 / 0 / -0
    TOP NOTCH ALL THE TIME!
     
  12. Nov 10, 2013 #12
    Shayna

    Shayna Well-Known ReefKeeper

    425
    Ratings:
    +0 / 0 / -0
    I knew it would get crazy with those deals and still received good service. Thank you!
     
  13. Nov 10, 2013 #13
    Big John

    Big John Inactive User

    966
    Ratings:
    +0 / 0 / -0
    WOW!! Thank you all! I was as nervous as a cat !&/@$)? Tacks!
    You are all great customers!
     
  14. Nov 10, 2013 #14
    nickbuol Marion, IA

    nickbuol Here fishy, fishy, fishy...

    718
    Marion, IA
    Ratings:
    +17 / 0 / -0
    I was the first one to arrive AFTER the raffle. I was in a huge rush because I wanted to take advantage of the salt sale, look at a particular fish that you had in stock, and then I had to hit the road and get to Dubuque for a class reunion. I was in a mad-rush thinking that any second the flood gates of people would be coming in and I would get stuck in some long line to check out. (Ask John, I was in a panicked frenzy.) Then John said that there was a super mad rush on things earlier. It did get busy, but since I rushed over there (right after the "2nd" winner for the $1000 L.A. gift certificate was announced), I was in and out with my salt quick enough to check out all of the tanks before having to hit the road. I was asked at LEAST 4 times if I needed help. That was good service right there...
     
  15. Nov 10, 2013 #15
    Bud West Des Moines, IA

    Bud Loves Bacon Website Team Board of Directors Leadership Team GIRS Member Vendor

    8,876
    West Des Moines, IA
    Ratings:
    +1,818 / 14 / -0
    Having never been there before, I was impressed with the amount or corals and jazzed to see the fish that were living in the coral tanks. What I was also impressed with (as were Kevin & Tony) was how quickly Craig was able to catch fish. Pipes are awesome, never would have thought of that.
     
  16. Nov 11, 2013 #16
    xroads La Porte City, IA

    xroads Veteran Reefkeeper Vendor

    8,015
    La Porte City, IA
    Ratings:
    +1,014 / 6 / -0
    Well the bad news is, we are almost out of fish and inverts.

    Good news, I get to shop today and order a bunch more!

    Thanks so much for the support. I feel bad if someone has to wait in line to check out for more then two minutes. I like to stand in front of the coral tanks with one customer for as long as they want to ask me questions. I know at times, neither happened this weekend.

    I am glad you all were happy with the experience.

    Black Friday in 3 weeks!
     
  17. Nov 11, 2013 #17
    Whitney Cedar Rapids, IA

    Whitney

    132
    Cedar Rapids, IA
    Ratings:
    +11 / 0 / -0
    When we were there you all handled it so well! I felt more bad for all of you running around like crazy trying to help everyone, lol. You all did great! Always a pleasure to visit your store /DesktopModules/ActiveForums/themes/_default//emoticons/smile.gif
     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...