DSM Area Reefs2Go order

I didn't get a good look at the Mandarin I ordered until tonight and he looks like he's been starved of food for quite some time, It doesn't have a belly it has a sunken in cave where the stomach should be. I put it in a sectioned off area of an 80 gallon sump so there is plenty for it to eat and he is eating so I'll just have to cross my fingers and hope he makes it.

The other issue I have is with my Razzberry Creme Zoanthids, Supposed to be 5 polyps but there is only one that opens the others aren't mature enough to open or haven't been kept under strong enough lighting and were about to die off. There are about 7-8 little bumps instead of full grown polyps.

I have ordered both fish and corals from them a couple times before without many issues.

 

Hey Trevor - can you make a copy of the packing slip for me - and email it to me at beckerj3@yahoo.com ???  My zoa is a sorry specimen.  There are 4 polyps on a piece of frag rock - 3 polyps together and the other one and inch away.  Looks like they extracted polyps for a frag plug and then found a few polyps left scattered on the rock.  I'm going to ask for a refund.
Bela - I do appreciate all your work on this though!!!!

 

Posted By beckerj3 on 10/02/2010 01:49 PM
Hey Trevor - can you make a copy of the packing slip for me - and email it to me at beckerj3@yahoo.com ???  My zoa is a sorry specimen.  There are 4 polyps on a piece of frag rock - 3 polyps together and the other one and inch away.  Looks like they extracted polyps for a frag plug and then found a few polyps left scattered on the rock.  I'm going to ask for a refund.
Bela - I do appreciate all your work on this though!!!!
I don't know if  they will issue a refund unless something doesn't ship at all. They always gave me credit on future purchases.

 

You can just have it.. I have no use for it so if you wanted to meet up I could get it for you.

Trevor

 

Well if they only give you credit, that kind of s...... 
Trevor - where are you located?  I'm in West Des Moines

 

I'm in Ames.

Trevor

 

Bela - I'll get a picture to you tomorrow.  Can I email it to your gmail.com address???
As far as the refund vs credit goes - you are 100% correct - my shortsightedness in not looking.
Thanks for doing this.  I appreciate it!!!

 

No offense taken!!!  I didn't take your posting about the policy as harsh - though I suppose someone could have - you were simply stating the facts!   Now, the other part of their policy is that the DOA (or I suppose in this case questionable specimen) is supposed to be photographed WITH the packing slip.  Do they actually require this - or are separate photos of the the specimen and packing slip ok ???  What do you think??

 

I'm not going to worry about my Zoo frag and the Mandarin is still alive so I'm good for now.

 

I moved the zoa up high in my tank yesterday evening.  This morning when the actinics came on, I could make out one more polyp.  So, technically there are 5 polyps (which is what they advertise) - one group of 4 polyps (of which one is a very small polyp) and one additional polyp about an inch away facing downward.  Its still a pretty undesirable frag, as you don't see all 5 polyps well  (they don't all face up the same direction)  - but unfortunately, I probably can't claim anything on it.  What ya think??  I hate to have you do more work on this - after what you've already done in organizing the buy.  So, maybe I'll just send them an email to express my dissatisfaction - and see what their response is.  They've got some good testimonials listed - but I don't see any way that someone can add one on their own.  ??????  If you are calling them, to try to get some action on the missing items though, if appropriate, feel free to use the input on my frag.
Thanks - Jeanette

 

Thanks Bela!  I sent them a message this morning and I will wait to see how they reply before making a negative post on their site.