fed up with fedex

Had an order delivered today. I had called yesterday to find out an estimated delivery time and was told it was garanteed to be delivered by 10:30AM today with PRIORITY OVERNIGHT. well I went online to track my delivery. scans as follows:
picked up 2/26 5:41pm
left keywest 2/26 6:43pm
arrived in Memphis TN 2/26 11:14pm
departed Memphis TN 2/27 5:17am
@destination sort facility cedar rapids 2/27 6:09am
@ local fedex 2/27 7:31am
on delivery vehicle 2/27 9:42am
arrived @my house 2/27 1:00pm
I had called fedex @10:45am and was put on hold so they could get an ETA from driver and was told it would be the next delivery and would be @ my house in 15 minutes(11:00am).
@ 11:30 I called again and was told local dispatcher would call me shortly with ETA.
12:30pm still no call or delivery so I called again and was told AGAIN Deb the local dispatcher would call.
when the package was FINALLY delivered @ 1:00pm the driver said she was just contacted @12:45pm and was told it was to get delivered ASAP do to live shipment.
so when i opened the cooler the heat pack was cold and so was the water in the bags.
2 of my emerald crab popped off legs and one popped off a claw. every thing now seems to be doing ok. the only thing I am unsure about are the blue zoas I ordered. They have not came out as of 7:00pm.

 

as for the vendor it was reeftopia.com. very nice people. size and quality are very nice from what i have seen(zoas just started to come out right before the lights are set to shut off). My wife wanted a sponge and a flame scallop. both are MUCH bigger than i thought i would receive. VERY PLEASED so far. Nice size shrimp,emerald crabs, and snails. would highly recommend ordering from them. Prices are very reasonable. suggest ordering from lot price list(emerald crabs 12@ $4each=$48)
Spent enought to get FREE shipping from reeftopia.