garbage customer service from local pet store,,, sea scape

What was the product?

 

I would agree! I would have expected a refund or store credit as well! Poor customer service will lead to online buying thats for sure!

 

Sorry to hear this, hoping that this is an isolated incident. Have also heard that Adam's Aquatics is pretty against the GIRS website. Not 100% positive in that regards, might just be here say. Anyone else know of anything?

 

Holy crap I want to see this million dollar tank!! Lol

 

I was nervpus about buying a reef octopus hob skimmer from them just for that reason. I asked them what the policy was if it didnt work and was told i would have to work it out with the manufacturer. I bought it and didnt have any issues

 

That's just messed up. Both the stores I go to anytime I have ever had a prom lemme which was only 2 times after I had equipment for a while. I brought peice in and they fixed it for me with new parts off their shelf for nothing. If it is past warranty they still fix it for me but charge just for parts. I guess if I had to deal with that place I sure as hell wouldn't go back.

 

Coral Haven and Aquatic Environments in Bettendorf and Davenport. Aquatic has parts on hand to fix most equipment and coral haven can get whatever you need. Both stores have excellent customer service and great knowledge.

 

Yeah that's not good business.

 

I have had extremely poor service at seascapes several times. I avoid the place for a while but always hope it will get better. Always bums me out with all the money I have spent there. The manager Tim has been good to me but on some things his hands are tied and he isn't always there. I would not go there anymore but there are not many other options.

 

I have been going there for years and agree with Hart. And I will add, the way the place is setup has always bothered me. It's like the fish/corals are there just to draw in customers that don't have tanks as an attraction so then they buy other non-aquatic stuff while there. The two giant tanks in the main retail area and the shark/stingray pool don't have anything for sale. They are nice but that is wasted retail space. The new frag tanks are nice, but unless you are 3 feet tall or kneel down you cant see anything in them. They have the top down viewers but the way it's designed you can't use them to look at anything except on the outter edges. The zero edge tank is nice but perpetually looks like it's being decommissioned or there was a hurricane recently. I don't know what the books look like, but I've always though the Seascapes part should just open on it's own somewhere and specialize rather than be carved out of a dog and cat supply store. The dry goods section is ancient and offers little different from petco/petsmart at higher prices. There's skimmers and a few other odds and ends. The lighting options even for T5 is limited and never seen any MH products. They stock limited Kessil's on occassion but that's about as far as the real reef LED selection goes. Of course they will order just about whatever you want, but from a business standpoint most people aren't going to pay someone a markup just to click buttons on the internet they can click too and pay less for the product. In today's retail environment the people that are going to buy from brick and mortar do it for 3 basic reasons (or a combination): impulse, personal view of the product, local loyalty. So when a retailer tells me, "No but I can order that for you." no thanks, and I'm thinking I don't need a concierge. I've never had problems with Iowa Pet and will continue shopping there, but as said it isn't because I love to but by lack of choices locally. That being said I don't have much experience buying dry goods from there as some of it may have been on the shelf when my training wheels were removed.

 

I have reef octopus and love them. I bought mine on line and call CoralVue directly when I need something for them. They are always very helpful. My point is that sometimes brick and mortar stores just can't compete with on line. The store knows what kind of loss it can handle and has to adjust its policies accordingly. As long as they are up front with their policies to begin with I feel that the other services they offer like seeing fish in person before we buy them, having products on hand when we need them immediately those are the things we go to stores for. As consumers we would love to have the kind of service we used to get from stores before they had to compete with the on line stores but the playing field has changed. We tend to want the very best, right away for less and unfortunately most of the time we can't have it all. It would be nice if we could.

 

There is no reason that a store can't provide the service he wanted. They just chose not to and use policy to hid behind. I hate that and it sickens me! He went to the store because he wanted to support them and possibly needed the product as soon as he could.
In turn you looked to the Local store to provide. I don't think it's much to ask for them to give him store credit before he asked for it! Unless the customer is a *** you alway listen and try to make it right in some cases no mater the cost. Store credit would have cost much less then a unhappy customer that will never go back and give others bad feedback about the business they conduct.

 

By the way I love my RO and the company stands behind its product. I bought on second hand and the pump went bad after about 6 months. I called them and they gave me a hell of a discount on a new replacement pump. Coralvue is great!