I hate Fedex

I would let SWF know so if you have any problems.

 

And yes fed ex sux! Ask the driver about filling out a claim. Double your acclimation time on your survivors. More then likely they are ok as long as the heat packs hold out.

 

I hope everything makes it ok. It's a shame to lose livestock due to a late delivery. I believe all shipments are guaranteed to be on time so you might be able to get a refund on shipping if you did pay for it.

 

Ditto, call and raise some caine with them,maybe you'll get a refund or credit. Good Luck

 

Posted By davidm199 on 12/19/2007 3:59 PM
I know it was not the best time of the year to order since they are busy but if u can get all the boxes on the truck or airplane, u think if one says live fish on it u would put it on ahead of someone xmas presents Yeah man, i would stick to ordering stuff in the spring/summer.

 

you should be able to get a full refund on everything from fed ex, it doesn't matter if your shipping pies or shipping fish, overnight is overnight, the package and its contents are late, late meaning spoiled or dead, they shouldnt offer next day if they cant get it there on time.

 

when you acclimate them i would add some amquil to the bag they are in. when they sit for that long in the bag the oxygen level drops in the bag, then when it goes back up after you open the bag it allows all the fishes waste to develop ammonia and can kill the livestock. i'm not exactly sure how it all works but i do know that the longer there in the bag the more likely it is to cause this problem, i also know that when Tom first open Beyond the Sea he lost a whole shipment that way and his vendor recommended amquil.

 

Posted By calebjk on 12/19/2007 6:05 PM
when you acclimate them i would add some amquil to the bag they are in. when they sit for that long in the bag the oxygen level drops in the bag, then when it goes back up after you open the bag it allows all the fishes waste to develop ammonia and can kill the livestock. i'm not exactly sure how it all works but i do know that the longer there in the bag the more likely it is to cause this problem, i also know that when Tom first open Beyond the Sea he lost a whole shipment that way and his vendor recommended amquil.
   its not the ammonia that kills them.
when carbon dioxide builds up in the bag the ph drops slowly, when you open the bag oxygen gets in the water and bang you get a fast rise in ph=ph shock/death.
ive never lost anything from sitting in a bag a couple days, you should be fine.
hopefully whoever sent your livestock followed good shipping procedure and didnt feed the livestock for a couple days before shipping, and alot of waste isnt built up.
ammonia is ammonia and once its at a certain level its death. but i wouldnt worry ive had discus sit in bags at ohare for 2.5 days and they are highly ph shock prone.
they will be fine just acclimate quick and get em in some good water, nothing is worse than what they are in.

 

I had some stuff come from UPS to the house today, Courtney said they got to the house after 8pm. This is the busiest package day of the year by the way.

 

I'm sad to hear that your shipment was delayed and your critters did not make it.  I'm glad that SWF.com is going to stand behind their product and replace what you lost.  I only ordered from them once, a long time back, but I was impressed with their packaging and stock.  I was happy with my order from them.
Good luck on the replacements!