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Marineland Warranty/ Customer service.

Discussion in 'General Discussion' started by Ray/Jen_Reefin, Apr 23, 2016.

  1. Apr 23, 2016 #1
    Ray/Jen_Reefin Davenport, IA

    Ray/Jen_Reefin 2016 Vice President / 2015 Volunteer of the year.

    1,645
    Davenport, IA
    Ratings:
    +459 / 5 / -0
    Late Thursday night our 250dd seal broke . Everything was saved and put into other tanks we have set up. So far we have lost a few corals.
    We had about about 150 gals of water on the floor . We were cleaning it up while it was leaking . At the same time we were draining the tank as fast as we could .
    We bought the tank last year in July (new).
    Marineland has a life time warranty as long as it's on their stand ....and it was.
    @Jen/Reefin@Jen/Reefin called Friday and started the claim. We thought we were going to have a hard time trying to straighten everything out .....but we are so impressed of this company!!!!
    I was amazed, they are taking care of everything . Its hard to find a company 100% all about the customer .
    They are replacing our tank, and they also pushed us the get a company in the house to look at our wood floor and walls for mold . They were very concerned!
    Yes our floors were damaged no mold .
    Thank you marine land for standing behind your product!
     
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  2. Apr 23, 2016 #2
    Bud West Des Moines, IA

    Bud Loves Bacon Website Team Board of Directors Leadership Team GIRS Member Vendor

    8,876
    West Des Moines, IA
    Ratings:
    +1,818 / 14 / -0
    That's a very big problem with the DD tanks. I'm hearing more and more about them. Sounds like they have a pretty serious design issue because it is happening way too often.
    --- Auto-Merged, Apr 23, 2016 ---
    Oh yeah and also, THAT SUCKS man!!!!
     
  3. Apr 24, 2016 #3
    Dave Des Moines Area

    Dave Experienced Reefkeeper

    1,749
    Des Moines Area
    Ratings:
    +450 / 1 / -0
    Ray - glad to hear they stand behind it! Particularly since we have a 300DD (and stand) in the garage waiting to be set up.

    We had a 210 failure a few years ago and feel your pain. Our insurance company got someone out immediately to clean/dry etc to avoid mold too.

    Bud - where have you been hearing about DD failures? I researched before buying and only found a few - mostly a few years old?
     
  4. Apr 24, 2016 #4
    beckerj3 West Des Moines, IA

    beckerj3 Expert Reefkeeper Board of Directors Leadership Team GIRS Member

    4,805
    West Des Moines, IA
    Ratings:
    +615 / 2 / -0
    Ray & Jen - sorry to hear about your problem with the tank. I'm glad to hear that Marineland is providing good service/support. I hope you don't loose too many corals or fish!
     
  5. Apr 24, 2016 #5
    blackx-runner Cedar Rapids, IA

    blackx-runner Administrator Website Team Leadership Team

    6,044
    Cedar Rapids, IA
    Ratings:
    +738 / 5 / -0
    @Ray/Jen_Reefin@Ray/Jen_Reefin Glad that they are taking care of you with no hassles. I couldn't imagine the sickening feeling you had walking into a house full of water and having to move everything into new tanks. What a nightmare.

    I've heard of a few failures, but I think in the grand scheme of things it's a very small percentage of the DD tanks they sell. I would guess it's not much, if any, higher failure rate than any other large tanks.
    I've been very happy with my DD. I bought it used from a guy that had it on a homebuilt stand, and I stuck it on a homebuilt stand. No problems here (knock on wood). If I were to do it over again I would probably buy a custom tank. I don't like the overflows or the center brace on the DD tanks, but it still works fine.
     
  6. Apr 24, 2016 #6
    Bud West Des Moines, IA

    Bud Loves Bacon Website Team Board of Directors Leadership Team GIRS Member Vendor

    8,876
    West Des Moines, IA
    Ratings:
    +1,818 / 14 / -0
  7. Apr 24, 2016 #7
    jeremy Davenport, IA

    jeremy Acro Addict

    2,382
    Davenport, IA
    Ratings:
    +836 / 4 / -0
    I have seen a few DD failures on r2r and reef central. Especially the 2 failures from the same people bud linked.
    I like the dimensions of the DD tanks but don't think I would ever buy one.
     
  8. Apr 24, 2016 #8
    GoodGreef Clive, IA

    GoodGreef Well-Known ReefKeeper

    681
    Clive, IA
    Ratings:
    +239 / 2 / -0
    They're probably afraid of design defect lawsuits given the number of seam failures they've had. Now if only Pella Windows was so helpful.
     
  9. Apr 24, 2016 #9
    Bud West Des Moines, IA

    Bud Loves Bacon Website Team Board of Directors Leadership Team GIRS Member Vendor

    8,876
    West Des Moines, IA
    Ratings:
    +1,818 / 14 / -0
    I got 72% off all my replacement Pella windows. I just had to paint the snot out of them because I don't trust that they "fixed the problem" and then pay to have them installed, which took about 4 hours for ~17 windows...those guys work fast
     
  10. Apr 25, 2016 #10
    GoodGreef Clive, IA

    GoodGreef Well-Known ReefKeeper

    681
    Clive, IA
    Ratings:
    +239 / 2 / -0
    Oh really? Maybe I can guilt them into giving me a similar discount, especially since Judge Posner overturned the settlement agreement as being unfair to the class members so now I can't even get my measly $500 or whatever until a new one is reached or there's a verdict. This thread is now about Pella Windows. Thank you.
     
  11. Apr 25, 2016 #11
    Bud West Des Moines, IA

    Bud Loves Bacon Website Team Board of Directors Leadership Team GIRS Member Vendor

    8,876
    West Des Moines, IA
    Ratings:
    +1,818 / 14 / -0
    I just called Pella direct. I was going to go through the class action but I heard from someone that the class action was a wreck and a ripoff and to just wait until the deadline passed and call them directly and I would get a better deal. Which I did....
     
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