Help!! Neptune Apex Controller

I had this problem at first when I set up mine. You need to go to the web dashboard and enable Fusion. It's a check box in your options.

 

Webpage. Navigate to your Apex's IP address to access the web dashboard.

 

I couldn't link my fusion to my Apex either. As long as your Apex is connected to the internet it will give you an IP address in your menu on the display. Use your web browser to navigate to the IP address to access the web dashboard and find the option to enable Fusion.

Once I did that I was able to link Fusion to my Apex.

 

Hi Jim. I understand your confusion and frustration. The guys are really helpful and can access your computer to show you things while you talk with an employee. Go to Neptune Systems website and ask for help. They will set up a day and time for you.

 

Jim I can stop by tomorrow if you are around or through the week.

 

Thanks for reaching out to Jim . I myself am pretty apex illiterate. Aj and Lee both helped me to get that setup and I really never put anything to elaborate into it for programming. I bought the new 2016 model for my new build and all we did to this one of Jim's is unhook it from my current setup which was currently working fine and I went into fusion and unlinked it from my account so he could set it to be his. I remember when Lee hooked mine up that we needed to update the firmware first and then do something with retrieving a token to link it to fusion . I told him he should probably do a factory reset and start all off fresh so my stuff wouldn't be in it. I think he is still having a problem getting the updated firmware downloaded into it first. I don't believe he can go much further until he gets that loaded first.

 

A factory reset sounds probably the easiest. Not sure if others set up Fusion without a token but Neptune had always had a token for Fusion for new setups. There are a lot of resources available for the Apex. I believe Neptune has a community, there is-or at least was- a manual that can be downloaded/accessed, and some other things(programming,etc). The Neptune site could be very handy for him so he can reach out quickly whenever needed.

 

It sounds like you might need to manually put in the IP address.

 

Take your time. Be patient. David or Eric will get you going. Once they get it going you will really like it.