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Help!! Ph probe for reef keeper

Discussion in 'General Discussion' started by Fred, Jun 11, 2016.

  1. Jun 11, 2016 #1
    Fred Johnston, IA

    Fred

    147
    Johnston, IA
    Ratings:
    +37 / 0 / -0
    I recently got a rkl. And had no problems setting it up but when I try to calibrate the the ph probe nothing happens. The numbers on the right that you are suppose to wait for to bounce between just one or two numbers and then it should be calibrated for that ph solution, my number do not move at all for either the 7.0 or the 10.0 solution. It is always just stuck on -559 but I unplug it and try it again the number will be a little different like -561 but never fluctuates up or down. Am I doing something wrong or did I get a bad probe?
     
  2. Jun 11, 2016 #2
    MadCityReefer Madison

    MadCityReefer

    23
    Madison
    Ratings:
    +9 / 0 / -0
    I'm going to throw the obvious question out there but did you remove the protective cap off the probe?
     
  3. Jun 11, 2016 #3
    Buku Ankeny, IA

    Buku Well-Known ReefKeeper

    597
    Ankeny, IA
    Ratings:
    +202 / 4 / -0
    Did you buy it new or used? If the probe is left out of water and dries out then it's ruined.
     
  4. Jun 11, 2016 #4
    Fred Johnston, IA

    Fred

    147
    Johnston, IA
    Ratings:
    +37 / 0 / -0
    It's brand new from BRS. Got it a week ago and set it up today. It had liquid in cap still and yes I removed cap.
    --- Auto-Merged, Jun 11, 2016, Original Post: Jun 11, 2016 ---
    It is also the sl2 module not the sl1 that I am using if that matters.
     
  5. Jun 11, 2016 #5
    Buku Ankeny, IA

    Buku Well-Known ReefKeeper

    597
    Ankeny, IA
    Ratings:
    +202 / 4 / -0
    Not familiar with the reef keeper, but sounds like s bad probe. Contact them BRS is really good about they kind of thing.
     
  6. Jun 11, 2016 #6
    Fred Johnston, IA

    Fred

    147
    Johnston, IA
    Ratings:
    +37 / 0 / -0
    Yeah I sent them an email but they are closed on weekend so hopefully they get back to me during the week sometime or I may just also call on Monday.
     
  7. Jun 11, 2016 #7
    FishBrain New London

    FishBrain Expert Reefkeeper

    3,963
    New London
    Ratings:
    +399 / 6 / -0
    Brs will take care of you
     
  8. Jun 12, 2016 #8
    jeremy Davenport, IA

    jeremy Acro Addict

    2,382
    Davenport, IA
    Ratings:
    +836 / 4 / -0
    Just call. They have excellent customer service.
     
  9. Jun 12, 2016 #9
    FFrost Adel

    FFrost

    76
    Adel
    Ratings:
    +56 / 0 / -0
    Just don't call Digital Aquatics. You'll get voice mail every time. They prefer e mail support. Went back and forth with them to get ALC replaced that I bought through BRS. They finally sent one after I gave proof of purchase and a credit card number. That way they could Bill me if it was my fault it broke.
     
  10. Jun 12, 2016 #10
    Fred Johnston, IA

    Fred

    147
    Johnston, IA
    Ratings:
    +37 / 0 / -0
    I think I will just call Brs on Monday and see what they say.
     
  11. Jul 9, 2016 #11
    Fred Johnston, IA

    Fred

    147
    Johnston, IA
    Ratings:
    +37 / 0 / -0
    Just following up. I got new ph probe and works fine. But from what I read digital aquatics customer service over the phone was suppose to be horrible. But I had to call 2 different times and both times they answered right away. It was very easy to make a claim and get new probe. I had a very good experience with their customer service.
     

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